Shipping & Return Policy
Thank you for choosing Ambrosia Elixirs LLC for your beverage needs. We aim to provide you with the highest quality products and a seamless shopping experience. Please review the following shipping policy to understand how we process and deliver your orders:
Order Processing:
Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed during the week will be fulfilled on the days selected during checkout.
We will notify you via email once your order has been processed and shipped, along with tracking information if available.
Shipping Methods:
We offer standard and expedited shipping options for only New York City. Out of state and International shipping are not fulfilled at this moment.
Shipping rates and delivery times may vary depending on the destination and selected shipping method.
Local Delivery in Williamsburg, New York City:
For customers located in Williamsburg, Brooklyn, New York City, we offer local delivery services via courier.
Delivery Time:
Estimated delivery times are provided during the checkout process based on the shipping method and destination.
While we make every effort to ensure timely delivery, please note that delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.
Orders eligible for local courier delivery in Williamsburg are typically delivered in the day selected during checkout.
Delivery times may vary depending on factors such as order volume and courier availability.
Delivery Attempts:
Our designated courier service will make reasonable attempts to deliver your order to the provided address during the scheduled delivery window.
If no one is available to receive the delivery, the courier will typically make additional delivery attempts or leave a delivery notification for further instructions.
Customer Responsibility:
It is the responsibility of the customer to ensure that the delivery address provided is accurate, complete, and accessible during the scheduled delivery window.
Customers should also ensure that someone is available to receive the delivery at the provided address or make alternative arrangements if necessary.
Unforeseen Circumstances:
We are not responsible for failed delivery attempts due to circumstances beyond our control, including but not limited to:
Incorrect or incomplete delivery address provided by the customer.
Unavailability of the recipient or refusal to accept the delivery.
Access restrictions or security measures at the delivery location.
Natural disasters, extreme weather conditions, or other force majeure events.
Courier delays or disruptions caused by traffic congestion or accidents.
Notification of Failed Delivery:
In the event of a failed delivery attempt, the courier will typically leave a delivery notification with instructions for the recipient to reschedule delivery or arrange for pickup at a designated location.
It is the responsibility of the recipient to follow the instructions provided on the delivery notification to ensure the successful receipt of the order.
Re-delivery or Pickup:
Customers may have the option to request re-delivery of the order or arrange for pickup at a designated location, depending on the courier's policies and procedures.
Additional charges may apply for re-delivery attempts or storage fees associated with holding the package for pickup.
Customer Assistance:
If you encounter any issues or have concerns regarding the delivery status of your order, please contact our customer service team for assistance at info@ambrosiaelixirs.co
We will make every effort to assist you in resolving any delivery-related issues and provide support as needed.
Shipping Restrictions:
We currently ship to addresses within New York City.
Certain products may be restricted from shipping to certain locations due to legal regulations or carrier restrictions.
Shipping Charges:
Shipping charges are calculated based on the weight of the package, shipping method selected, and destination.
You can view the shipping charges during the checkout process before completing your order.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email.
You can track the status of your order using the provided tracking number on our website or the carrier's website.
Damaged or Lost Shipments:
In the event that your order is damaged during transit or lost in transit, please contact us immediately.
We will work with the carrier to resolve the issue and either replace the damaged items or issue a refund as appropriate.
International Shipping:
No international shipping offered at this time.
Returns and Exchanges:
Due to the delicate hand-crafted process and care of every elixir we sell, we do not offer any returns on any Elixirs.
If you wish to cancel an elixir purchase, you may do so if done a single business-day before scheduled pickup or delivery. This policy applies to all elixir orders except what we identify as large volume orders.
Definition of a Large Order:
A large order is typically defined as an order exceeding 12 Bottles, as determined by the company.
Initial Confirmation:
Upon receiving a large order, our customer service team will promptly acknowledge the order via email or phone call to confirm receipt and verify order details.
This confirmation will include an estimated timeframe for order processing and shipping.
Order Verification:
For large orders, we may conduct additional verification procedures to ensure accuracy and prevent fraud.
This may involve contacting the customer directly to verify order details, shipping address, and payment information.
Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact us at info@ambrosiaelixirs.co
Policy Acknowledgment:
By placing an order with Ambrosia Elixirs LLC for local & domestic delivery services, you acknowledge and accept the terms outlined in this policy regarding failed delivery attempts for which we are not responsible.
Policy Updates:
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order with Ambrosia Elixirs LLC you agree to abide by the terms and conditions outlined in this Shipping & Returns Policy.